Your unified inbox: Facebook, Instagram, SMS and email in one place

Your customers reach out in all sorts of ways. One sends a Facebook message, another fills in your website quote form, a third texts the number off your van. The unified inbox in your BuildMyService App pulls all of it into one place, so you only have one thing to check.

What lands in your inbox

Every channel feeds into the same inbox:

• Your website quote form enquiries
• Facebook messages from your page
• Instagram direct messages
• SMS texts to your business number
• Email to your business address

Whichever way a customer gets in touch, it shows up as a conversation in your inbox. You do not have to log into Facebook, then Instagram, then your texts. It is all in one app, on your phone and your desktop.

Why this matters

Most tradesmen lose work simply because a message gets missed. It is buried in a Facebook page they only check once a week, or a text that scrolls off the lock screen. When everything lands in one inbox, nothing slips through the cracks. You glance at one app and you can see every enquiry waiting on a reply.

You reply in the same thread

When you open a conversation and type a reply, it goes back on the same channel the customer used. Reply to a Facebook message and it sends as a Facebook message. Reply to a text and it sends as a text from your business number. You never have to think about which app to answer in. The conversation stays in one tidy thread so you can always see what was said and when.

What runs automatically

You do not set any of this up. We connect your Facebook, Instagram, phone number and website to your inbox during your build. New conversations appear on their own, and new website leads create an entry in your pipeline at the same time. Your only job is to read the message and reply.

Where to go next

Once you are comfortable with the inbox, the next step is reading and replying to a new lead, then learning how your pipeline tracks each job from first enquiry to completed.