Why didn't I get a lead? Is my form working?

First, the reassurance: your quote form is tested before your site ever goes live. We submit a real enquiry through it during your build and confirm it lands in your inbox and that the texts fire correctly. It is wired up and working from day one. A quiet spell almost always means a quiet week, not a broken form. Still, it is your livelihood, so here is how to check for yourself and what to do if something genuinely looks off.

What a working lead looks like

When a customer submits your quote form, a lot happens in a few seconds. Knowing the full picture makes it easy to spot whether everything is firing:

• The customer gets an instant text back that starts a conversation, then a follow-up a few minutes later.
• You get three things almost at once: a push notification on your app, an email with the customer’s full details, and a text to your mobile.
• The lead appears as a new conversation in your inbox and a new entry in your pipeline.

If all of that happens, your form is working perfectly.

Send yourself a test enquiry

The quickest way to put your mind at rest is to test it yourself:

1. Open your website on your phone and fill in the quote form as if you were a customer. Use your own name and a different phone number if you have one (a partner’s mobile works well).
2. Submit it.
3. Within a few seconds you should get the owner email and a notification, and the test “customer” number should get the instant text.
4. Check the enquiry has appeared in your inbox and pipeline.

If the test comes through, you can relax. The form is doing its job.

Quick things to check first

If a test does not come through, run through these before getting in touch:

• Notifications: are they switched on for the app on your phone? It is easy to tap “don’t allow” by accident. The article on turning on notifications walks you through it.
• Your inbox: the lead may have arrived quietly without a buzz. Open the app and check your inbox and pipeline directly.
• The email: check your spam or junk folder in case the owner alert landed there.
• Spelling: if you typed your own email or number wrong on the test, the alert cannot reach you. Try again carefully.

If a lead still seems to be missing

If you have tested it and something genuinely is not landing, do not sit on it. Contact support straight away on WhatsApp or at contact@buildmyservice.co.uk and tell us roughly when the enquiry came in and what the customer’s name or number was. We can look at your system from our side, confirm exactly what happened, and put anything right quickly. Your leads are the whole point of this, so we treat this as urgent.