How Missed Call Text Back works
Miss a call and the caller gets a text within 30 seconds, so you do not lose them to voicemail.
You cannot always answer the phone. You are up a ladder, under a sink, or driving between jobs. The problem is that when a customer calls and gets no answer, most of them do not leave a voicemail. They just ring the next tradesman on Google. Missed Call Text Back stops that from happening.
What happens when you miss a call
It is a simple, automatic sequence:
- A customer calls your business number and you cannot pick up.
- Within about 30 seconds, they get an automatic text acknowledging the missed call, something like “Sorry I missed your call, I’m on a job right now. How can I help?”
- A few minutes later, a follow-up text asks for a few details and points them to your quote form.
That is it. The caller knows you are not ignoring them, they have a way to tell you what they need, and you have not lost the job just because your hands were full.
It is automation, not AI
This is worth being clear about. Missed Call Text Back is a preset sequence of two texts. It is not an AI having a back-and-forth conversation with the caller. It sends the messages, the customer replies if they want to, and then you take over the conversation yourself when you are free. (The AI that holds a real conversation is the AI Receptionist, which is a Growth and Premium feature.)
Where the reply lands
If the customer texts back or fills in your quote form, their message drops straight into your unified inbox and creates an entry in your pipeline, exactly like any other lead. You reply to them in the same thread, from the same app, whenever you get a minute.
What you do, and what we do
You do nothing day to day. We connect your business phone to the automation during your build and write the wording for the texts. If you ever want to change what those texts say, just contact support and we will update them for you.
Where to go next
Missed Call Text Back works hand in hand with speed-to-lead, the instant text every web enquiry gets. The text it sends comes from your BuildMyService number, which is explained in its own article if you are wondering why customers see a number that is not your mobile.