Your subscription and invoices explained
What you pay, when you pay it, and where your receipts come from.
Your billing is kept simple and predictable. No hidden charges, no surprise renewals, and a receipt in your inbox every month. Here is exactly how it works so you always know where you stand.
What you pay
The Starter plan is £197 a month, plus a one-off £497 setup fee to get everything built and live. If you would rather, you can pay £591 for your first three months upfront, and we drop the setup fee. Prices are inclusive. BuildMyService is not currently VAT registered, so no VAT is added on top.
It is rolling monthly
There is no long contract and no lock-in. Your subscription runs month to month and renews automatically on the same date each month, so your system keeps running without you having to do anything. You can cancel any time with 30 days’ written notice.
Where your receipts come from
Your monthly payment is taken by Stripe, the secure payment system that handles your card. Stripe automatically emails you a receipt every time a payment goes through, so your records are kept up to date for you. Those emails come from receipts@stripe.com, so it is worth checking there if you are looking for an invoice.
Your setup fee is separate
The one-off setup fee is invoiced on its own when you first join, separate from your monthly payments. When you make your first payment, we also send you a one-time welcome pack with your invoice and a few key details. After that, Stripe handles every recurring monthly receipt automatically.
Keeping your card up to date
If your card expires or you switch banks, you update your payment details yourself through your secure Stripe billing link. We never hold your card details, so this is one thing only you can do. There is a short walkthrough for it in the article on updating your payment method.
If something does not look right
If a payment fails, a charge looks wrong, or you simply want a copy of an old invoice, message support and we will sort it. The quickest way to reach us is the Contact support button at the bottom of any page.