How bad reviews are kept private

One bad public review can undo months of good work, and the worry of that is why a lot of tradesmen never ask for reviews at all. ReviewLoop is built so you can ask with confidence. It sorts feedback by star rating, so the good stuff goes public and anything negative comes to you privately first.

How the filtering works

When a customer responds to a review request, the system checks the rating before anything is published:

• Four and five stars go straight to your public Google profile, where new customers see them.
• Anything under four stars is captured privately and sent to you. It does not go on Google.

So a great review boosts your public profile automatically, and a poor one becomes a quiet heads-up to you instead of a public problem.

Why this protects you

You get the chance to put things right before anything appears in public. If a customer was not fully happy, you hear about it directly and privately, often while you can still do something about it. A quick call to sort a snag can turn an unhappy customer into a loyal one, and it keeps your public rating where it should be.

You are always in control of the private feedback

When negative feedback comes in, it is yours to act on as you see fit. You decide whether to call the customer, offer to fix something, or simply note it. The system never publishes that feedback and never acts on it without you. It just makes sure you are the first to know, not the last.

This is also why you can put ReviewLoop in front of every customer without holding your breath. The system does the filtering, so honest reviews build your reputation while anything negative stays private and fixable.

To understand how the private and public paths are labelled when feedback comes in, see your review tags explained.